We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 21 days of receipt.
Reasons for return on Client’s side could be::
- Not your size, cut, color, lenght, etc.
- Bought item color is different from one on the website
- Wrong items in your order
Refund would be made within a continuous period of 3 calendar days from the moment returned goods were received by Seller.
We draw your attention that Requirements of consumer of goods exchange or return would be accepted if goods were unworn, resalable and with proof of being puchased from Seller. (Art. 28 of Consumer Protection Act of Republic of Belarus)
Goods of satisfactory quality that cannot be returned or exchanged is listed in List of Republic of Belarus (14 june 2002 №778).
Return of goods of unsatisfactory quality
Reason of goods return on Client’s side could be defect of the goods.
In case of used product it must be taken for defect genuineness verification. Verification takes up to 14 calendar days. If defect genuineness was confirmed refund to Client is made in accoradance with Republic of Belarus Legislation.
If defect genuineness wasn’t confirmed, there wouldn’t be refund.
Return of goods
Client could return product to brand store, located in Minsk, ulice Nemiga, 3, floor 3, place 82-83.
Method of refund must be the same as method of payment. If client could not collect payment in person, it could be made by trustee (passport and authorization are required).
Refund could be made in following ways:
1. Cash payment
In WOODMAN brand store.
2. Cashless payment
For refund we need information:
Code of bank branch, where account is opened
Bank’s settlement account for natural persons
TIN of bank
Private account of the client
Full name of account holder
Please note that details must be of Client’s. If full name is different, you should download, fill and send application (scan or photo of good quality) to email@example.com
How to arrange refund
Refund is made within a continuous period of 3 calendar days. Period of transfer money to Clint’s balance depends on inner rules of receiving bank
If you have questions connected to return of goods you could contact us via contact form or e-mail (firstname.lastname@example.org) or by phone numbers +375 (29) 6-555-651, +375 (29) 6-660-501.